Where is my order?
You can track your order on our ‘Order Tracking’ page, if you need any assistance or have any questions, please email us at firstname.lastname@example.org
I ordered multiple items and not all of them have arrived, where is the rest?
Our products sometimes get shipped from multiple locations, and therefore can be sent in a number of boxes. Please do not worry, you can track or order on our ‘Order Tracking’ page
What is your returns policy?
The product must be Unopened, Unused and sent back within 28 days of receiving. Please see our returns policy page for more.
My Order has arrived damaged
Please send us an email at email@example.com
How long does shipping generally take?
Typically, shipping can take around 1-4 weeks. During busy periods this may be extended and we thank you for your patience. We use e-packet to ship our orders, and you may track your order on our ‘Order Tracking’ Page.
What are the payment methods for my order?
We accept Paypal and Credit/Debit cards. Please send us an email at firstname.lastname@example.org if you have any questions.
How do I make changes to my order?
Email us immediately at email@example.com